Shipping policy

SHIPPING POLICY
We are committed to delivering products to your doorstep, wherever you are in the world. Delivering Your Comfort

To ensure transparency and manage expectations, please review the detailed shipping information below.

1. ORDER PROCESSING TIME
We want you to receive your product as quickly as possible. Before shipping, we need time to process and verify your information.

All orders are processed within 1-3 business days (excluding weekends and holidays).

During peak seasons, holidays, or major sales events, processing times may be slightly longer. We appreciate your patience during these times.

You will receive an email notification with your order tracking number once your order has shipped.

2. ESTIMATED SHIPPING TIME
We use reliable international shipping carriers to deliver Daily Relief products to you. Our estimates are based on average delivery times and may vary due to customs procedures, carrier delays, or other external factors. Below are the estimated delivery times after your order is processed:
Region/Country
Estimated Delivery Time
United States
7-14 business days
United Kingdom
8-15 business days
Canada
10-18 business days
Europe (Eurozone countries)
8-16 business days
Australia & New Zealand
9-17 business days
Rest of the world
12-25 business days

Note: Business days are Monday to Friday and exclude public holidays.

3. SHIPPING FEES
We are pleased to offer simple and transparent shipping fees:
STANDARD SHIPPING: We offer FREE Standard Shipping on all orders.

INSURED & PRIORITY SHIPPING: For a small fee of $[Wallet: $6.95], we offer Priority Handling, which includes insurance against loss or damage during transit. This does not change the speed of delivery but ensures priority handling and additional protection.

4. TRACK YOUR ORDER
You can easily track the journey of your product.

Once your order has shipped, you will receive an email containing your tracking number and a link to our tracking page.

Please allow 2-5 business days for tracking information to be updated in the carrier's system.

You can track your order directly on our website or use global tracking services such as 17track.net.

5. DISCLAIMER OF INCORRECT ADDRESS
The buyer is responsible for ensuring the entered shipping address is correct.

Please double-check your shipping information during checkout.

We cannot change the shipping address after the order has been shipped. If you find any errors, please contact us immediately at: zetora.business@gmail.com

We are not responsible for packages delivered incorrectly due to an incorrect address provided by the buyer.

7. LOST, STOLEN, OR DAMAGED PACKAGES

We strive to ensure your package arrives safely, but we cannot control it after it has been handed over to the shipping company.

Damaged goods: If you receive damaged goods, please contact us immediately with clear photos of the damage and packaging.

Lost/Stolen packages: If the tracking information shows "Delivered" but you have not received the package, please contact your local shipping company to inquire about the package's location. If it is determined that the goods were lost in transit and you did not purchase shipping insurance, we will open a claim with the shipping company, but we cannot guarantee a full refund.

8. CONTACT US
If you have any questions or concerns about your order or our shipping policy, please contact our friendly customer support team.

Email: zetora.business@gmail.com
We strive to respond to all emails within 24-48 hours on weekdays.