Refund policy
Zetora 90-Day Guarantee & Return Policy
At Zetora, our mission is to provide premium relaxation and therapy products that truly work. We stand behind the effectiveness of our devices, which is why we offer a 90-Day Satisfaction Guarantee on eligible physical products.
If more than 90 days have passed since your order was delivered, unfortunately, we cannot offer a refund or replacement.
1. Return Eligibility
You are eligible for a return under our 90-day guarantee if:
The product is a physical Zetora device purchased directly from our official website.
The product is in good physical condition (not broken, damaged by misuse, or missing parts) and in its original packaging.
You contact us within 90 days of delivery for a return authorization.
Non-returnable items include:
Consumables (such as patches, gels, creams, or supplements).
Free gifts, accessories, or promotional items.
Digital warranties or extended service plans.
2. How to Start a Return (RMA Required)
To ensure a smooth process, all returns must be authorized. Please do not return any products without an approved RMA, as our warehouse cannot process unauthorized packages.
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Email support.zetora@gmail.com to request a Return Merchandise Authorization (RMA). Please include your full name, order number, and the specific concern with the product.
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Follow the instructions provided by our support specialist.
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Once approved, you will receive a confirmation email with our specific US Return Facility address and shipping guidelines.
3. Hassle-Free Resolution (Keep the Item!)
We understand that returning items across states can be time-consuming and expensive. If you are unsatisfied with your product but it is not defective, we offer an eco-friendly and hassle-free alternative:
The Partial Refund: Contact our support team, and we may offer you a 30% - 40% refund directly back to your original payment method. You get to keep the product to gift to a friend or family member, saving you the time and cost of shipping it back to us!
4. Return Shipping
If you decline the partial refund and proceed with a standard return:
Customers are responsible for all return shipping costs when sending items back to our US facility.
We do not provide prepaid return labels for change-of-mind returns.
Please ship via a trackable method and retain proof of delivery. Shipping costs are non-refundable.
Approved returns must be sent directly to our designated US facility: 1985 Del Amo Blvd, Suite R3814, Torrance, CA 90501, United States.
5. Damaged, Defective, or Incorrect Items (Free Replacement)
We inspect our products rigorously, but accidents during transit happen. Please inspect your order upon delivery and notify us within 7 days if the product is damaged, defective, or incorrect.
Email support.zetora@gmail.com with clear photo or video proof of the issue.
You do not need to return the defective item. Once validated, we will immediately send a brand-new replacement unit completely free of charge.
6. Refund Process & Timing
Once your return is received and inspected at our US facility (inspection takes 2-3 business days), we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 5-7 business days back to your original payment method.
Please note your bank or credit card provider may take additional time to post the credit to your account.
7. Unauthorized Sellers Warning
⚠️ Note: Some third-party websites impersonate Zetora™. If we cannot locate your order ID, it may have been placed with an unauthorized seller. Only orders from official Zetora channels are eligible for our guarantee and support.
Contact Information: For all return, refund, or replacement requests, please reach out to us: Email: support.zetora@gmail.com Address: 1985 Del Amo Blvd, Suite R3814, Torrance, CA 90501, United States